FAQ

General

Do you accept refunds?


No refunds, all sales are final. Althought, If there was a problem with your order please message us at jholacraft@gmail.com and we will be be glad to assist you in case of any queries or defects in your product.




Are all of your items legit?


Yes, all tote bags are competely handmade and made at our facility in Pune by craftsmen, about whom you can know about by checking the QR code tag attached to all our products by making the best of or Knoe Better Initiative.




How fast is shipping?


Please allow 1-2 days for handling and for your item(s) to start the shipping process. Once your item has started shipping, the expected delivery time is 5-7 days. Please drop us a mail on jholacraft@gmail.com in case you have a delayed order, tracking details or any other query.




How much does shipping cost?


Shipping is a standard cost of INR100 flat on your order upto oders worth INR2000, and free for orders worth higher than INR2000. We also have a self-pickup option, available only in Pune which will be free of charge. Please feel free to contact us on jholacraft@gmail.com in case you want to pick the items yourself or have an alternative channel.





Customized Jhola

How do I order bags for my business?


Please mail us your details on jholacraft@gmail.com like the following ones and we will get back to you immediately. -Business name and type -Purpose of bags -Requirements like branding -Monthly order quantiy




How much does a B2B jhola cost ?


The price varies according to your requirements. we are working with brands to build their own perfect jhola exclusive to them according to their work. We would Like to work with interested parties on the same, please feel free to contact us in case you have any queries. Please type in all your queries to jholacraft@gmail.com.




I have some material with me. Can you make totes for me out of these?


We have always focused on the concept of repurposing products and materials. We would glading make a tote or other products out of you old items or materials. Who would like to throw away and old denim jeans, right? Drop us a mail with pitcures at jholacraft@gmail.com and we will start exploring creative options right away.




I need to make a bag for my Musical Instrument or Electronic Gadget. is it Possible?


We make customised cases and covers for Musical instruments, gadgets, tools and everything and anything you cherish. Please send us the pictures and the details of your item and requirements in an email at jholacraft@gmail.com and we'll get in touch with you immediately.





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